Nelvana Ltd. Privacy Policy

At Nelvana Limited ("NELVANA"), we understand and appreciate the concerns that parents and families may have with regard to information gathered about site users surfing our website, or on any other website. The Ruby Gloom Website gathers different kinds of information from its visitors.

Personal Information for Contests
If a user is under the age of 13 we require parental consent prior to the submission of a user's personal information. On the online entry form, we ask for personal information such as your name, phone number, email and/or street address. This personal information is collected, used and/or disclosed solely for the purpose of awarding contest prizes, tracking compliance with the official rules and regulations and for internal feedback purposes. NELVANA only uses and discloses a contest winner's name and photograph after receiving prior written consent from the winner (or their parent/guardian) and the appropriate release forms are fully completed by a parent/guardian and returned to NELVANA.

The personal information collected is solely for the purpose of the contest fulfillment, and this company is contractually obligated to maintain the private and/or confidential nature of the collected information.

All contest and stored information, including personal information, received from our visitors remains the exclusive property of NELVANA and is not sold or distributed. Contest entry names and information are seen only by NELVANA's. Such information is stored in a secure location and we will retain Personal Information only as long as is required for the purposes we describe and as is required under law. Once Personal Information is no longer required (or if you have opted-out or withdrawn consent), it is our practice that it is destroyed and/or deleted.

Each NELVANA employee signs confidentiality agreements upon employment with the company, and is trained to carry out and implement NELVANA's Privacy Policy.

Online Polls and Surveys
Occasionally visitors are invited to voluntarily answer polls or survey questions that may be used in conjunction with sponsors/business partners. Be assured that in these poll and survey situations, only general (not personal) information such as gender, age and postal code is collected. The information collected ensures that visitors remain anonymous.

General Website Traffic
NELVANA tracks the number of visits to our site. For example, we count how many times people access the NELVANA Guide page on the site. All information gathered in this way is generic, and we do not track any individual users from this, but only calculate how many visits have taken place.

Cookie Technology
Cookie technology is used on our site to maximize the site experience. For example, we use cookies to keep track of a user's time zone information which allows us to customize our schedule and give accurate show times. We also use cookies to keep track of a user's progress through a game we may have on our site. No personal information is gathered from these cookies.

Email Identification
When a user sends an email message to NELVANA through the website, two pieces of information are automatically stamped on the message. These are the time that the message was sent, and the IP address it was sent from. This is a precautionary measure against any potentially threatening messages being sent to NELVANA, its staff, or the public. This information is only used in those extreme cases where we feel someone's safety may be at risk.

The Ruby Gloom website is a site for kids. Therefore, there are certain laws that we are required to follow. One of the rules is that users 13 years of age and under require parental consent prior to providing any personal information. However, there are other important privacy measures we take such as never asking for more personal information than what we deem necessary - and storing any information we collect in a secure database accessible only by the NELVANA staff. We take extra steps to prevent members from disclosing their personal information on our site by monitoring the interactive features and actively enforcing our rules.

Any personal identifiable information collected from our members is for NELVANA purposes only (e.g. membership verification, contest fulfillment, etc.) We will never sell or give any of this information to third parties. Sometimes we may share aggregated information collected from our polls, however specific members are never identified.

Please keep in mind that this Privacy Policy applies to the Ruby Gloom website only. Occasionally, we may have links to other sites, including those of sponsors and partners. And although we do our best to ensure that these third parties share our views about privacy protection and safety, we don't have control over how they collect and use personal information from visitors. That's why it is always a good idea to check out a site's privacy policy - even if you've linked to it from the Ruby Gloom website.

We review this policy regularly and will update it (and other sections of our Website) whenever necessary. If there are ever changes made to the way we collect or use personal information, we will always inform our members.

Email Newsletters
Ruby Gloom website users will have the option to receive email newsletters from NELVANA. The newsletter will be sent out periodically and provide program updates, information on special events and new contests. This e-newsletter can be cancelled at any time by following the simple steps outlined at the bottom of the newsletter. Users 13 years of age and under require parental consent to sign up for the e-newsletter. In order to obtain parental consent, users 13 years of age and under must provide an email address for a parent or legal guardian. The email address of the child's parent or legal guardian will be collected, as we require parental consent from the requesting child's parent or legal guardian, to provide personal information enabling the child to become a Ruby Gloom website member, sign up for and receive e-newsletters or to participate in site contests.

Online Safety Notes for Kids
The web is a great place to hang out, to find out stuff, and to share comments and ideas with people who are into the same kind of stuff you are.

But the net isn't always a safe place - so we've put together some tips for you to read that will help you handle situations if they come up.

First thing is don't give out personal information without asking your parents. Personal information can mean:

- your name;
- your address;
- your phone number;
- your mom or dad's name; and/or
- the name of your school, your teacher and your friends.

Secondly, if you run into something on the internet that makes you uncomfortable - whether it's on the web or it's sent to you - tell your mom or dad, or an adult you can talk to, and get them to deal with it. Never agree to meet anyone you have "met" online.

Never send your picture over the internet without checking with your parents or another adult. Don't answer mean messages, or rude ones, or messages asking for personal information. If you do get a message like that - tell your parents right away, so they can help you deal with it. Make sure you obey the rules that your parents have set-out for you. Make up a cool nickname for when you join a chat or a game online - Never use your real name. Never tell anyone your real name or your password. Get your parents to read the safety for parent's tips

Online Safety Notes for Parents
The web is a great place for kids to hang out and learn about topics that are of interest to them. However, there are areas on the internet that are not appropriate for children.

The guidelines we have drawn up are a starting point for parents of children who surf. The most important thing is to be aware of what your children are doing online. This may mean surfing with your children, or talking to them about the sites that they like, or that they have recently discovered on the web.

Make surfing a family activity, particularly with young children.

Set ground rules, so each person knows what is expected of them. For example, you could go through the safety tips together so everyone understands the whats and the whys.

Software solutions:
There are software programs that allow parents to block certain websites from their kids. Some programs are more flexible than others, so you may want to shop around to find one that you're comfortable with.

Any questions, comments or requests concerning the NELVANA Privacy Policy can be directed to G.Remy, Privacy Officer at

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